Tape Op: Jeff Lipton (Peerless Mastering)
The last time you spoke with Tape Op was 20 years ago [Tape Op #34]. A lot has changed.
The music industry has changed a lot in the last 20 years. My clients went from being primarily labels to mostly individual bands and producers. I feel like the industry is in many ways less centralized now; anyone can release an album and have worldwide distribution through streaming services. This change has made good customer service even more important for our studio, as many clients are less experienced with the process or don't have any team helping them. Also, modern technology has made giving clients more personalized service easier. I now do video calls with every client before I work on their projects.